Privacy policy
Last updated: September 24, 2025
madebysoha operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). madebysoha is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
1. Information We Collect
We may collect:
Contact details: name, email, phone, billing/shipping address.
Payment information: processed securely through Shopify or other trusted providers; we do not store full card details ourselves. Payment data is only used to complete transactions and prevent fraud.
Account information: username, password, preferences.
Order & transaction details: items purchased, returns, and exchanges.
Device & usage information: IP address, browser, pages visited, cookies.
Communications: messages you send us.
2. How We Use Your Information
Your data is used to:
Process and fulfill orders.
Provide customer support and respond to inquiries.
Personalize your shopping experience.
Send marketing communications only if you have opted in. You can unsubscribe at any time.
Protect against fraud and ensure security.
Comply with legal obligations.
3. Sharing Your Information
We may share your data with:
Shopify and other service providers (payment processors, shipping carriers, analytics, marketing tools).
Business partners for marketing or promotions (with your consent).
Law enforcement or legal authorities when required by law.
We do not sell your personal information.
4. Cookies & Tracking
We use cookies to improve your experience, remember your preferences, and show relevant content or ads. You can manage or disable cookies in your browser. Marketing cookies are only used if you consent.
5. Your Rights
Depending on where you live, you may have rights to:
Access, correct, or delete your personal information.
Withdraw consent for marketing communications.
Object to or restrict processing of your data.
Receive a copy of your data or request its transfer.
To exercise your rights, contact us at madebysoha@outlook.com.
6. International Customers
Your data may be transferred and processed outside the UK/EU. We take appropriate measures to ensure your data is protected.
7. Data Retention & Security
We keep your personal data only as long as needed for business, legal, or tax purposes. We use appropriate measures to protect your information, but no system is completely secure.
8. Changes to This Policy
We may update this Privacy Policy occasionally. The latest version will always be posted on this page.
9. Contact Us
For questions about this policy or your data, please contact us at madebysoha@outlook.com